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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lady J

September 15, 2025

5  out of  5
rating by Lady J
"Patient and helpful are two words that describe my experience with Cassidy! I had some problems that held me off from making a timely decision. Cassidy made it easier as she told me to take the time I needed and I did! She hung in there with me and went over each and every part of the new policies, all my questions and quickly got it all together, with added coverage for a substantial savings!"
We responded:
"Wow! Thanks so much for those words. What an excellent testimony to what we try to accomplish everyday. Cassidy is great!"
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joseph cabale

August 29, 2025

5  out of  5
rating by joseph cabale
"Bill is very accomodating especially in answering our questions and patiently explaining things."
We responded:
"Thanks Joseph! Our goal is to always go at your pace and explain things clearly. We really appreciate you!"
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Sherry K

August 21, 2025

5  out of  5
rating by Sherry K
"Easy, speedy process"
We responded:
"Thanks Sherry! We are so glad the switch to our office was quick and efficient. We appreciate you!"
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Alyssa Wyatt

August 16, 2025

1  out of  5
rating by Alyssa Wyatt
"I was getting insurance with Ryan Fetsch for 4 years and when I asked them to cancel my renters insurance since I moved, They decided to not inform me and completely cancel my auto insurance and I didn’t find out until I got a letter in the mail. I have tried contacting them and I haven’t heard back from them but they can response back on Google reviews in 35 minutes! Great customer service !!!"
We responded:
"Hi Alyssa. I searched our database and don’t see you as a customer. We are not sure what would warrant a 1 star review. We hope you are well. "
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Maurice Welch

August 14, 2025

5  out of  5
rating by Maurice Welch
"Bill was able to save us on our auto Insurance. And We are also working on our home. Thanks Bill"
We responded:
"Thanks for the kind review, Maurice! We appreciate the shout out to Bill. "
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Drew Oneil

August 8, 2025

5  out of  5
rating by Drew Oneil
"Was super easy and quick! He’s extremely friendly and had answers to every question that I had, wont find a better agent!"
We responded:
"Drew this is such a great testament of our team. Thanks for the outstanding review! We truly appreciate it. "
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Carolyn Leland

July 29, 2025

5  out of  5
rating by Carolyn Leland
"We were pleasantly surprised at the Quality of Coverage offered with Genuine Pricing. Your Customer Service is Outstanding and Greatly Appreciated!! Looking forward to continuing Growing and Supportive Business Relationship. James and Carolyn Leland"
We responded:
"Thanks Carolyn! Your kind words keep us going. We appreciate this so much!"
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Amanda Horsman

July 25, 2025

5  out of  5
rating by Amanda Horsman
"Everyone is very helpful! Cassidy always responds to any question I have quickly! Appreciate all of their help!"
We responded:
"Amanda! Thank you for those words. We strive for excellence daily!"
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August Seabrooke

July 25, 2025

5  out of  5
rating by August Seabrooke
"I asked a member if they could beat a competitor’s pricing and they could not as they believed that the competitor did not fully insure my home. It was really sweet of them. The only reason I went with them because the entire team handled my irritability that day with grace…and because I know their office is right next door to me, and I can always badger them with questions if I get scared or nervous about policy, and if my claims get denied I can come to their office with a million questions. And I know they will answer them all with grace and poise because that’s the kind of ship that Ryan runs. The wonderful thing about the Louisville community is that your reputation extends to your family and kids too, which is a fantastic deterrent for any predatory behavior. Anyway, the service they provided for someone who is a generally grumpy person, prefers texting and emails over phone calls for documentation purposes is fantastic. 10/10."
We responded:
"Thanks for the kind words! We truly appreciate your review of our office! "
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Lisa Miller

July 22, 2025

5  out of  5
rating by Lisa Miller
"Bill was great to work with."
We responded:
"Thanks, Lisa! Bill is incredibly talented. We love hearing feedback from folks we serve!"
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shelly holland

July 22, 2025

5  out of  5
rating by shelly holland
"Calvin at Ryan Fetsch State Farm saved me more money than I thought was possible. The quality of our interaction was worth way more than the money saved. It took me a little longer to switch because I am a busy single mother who rarely has time to make a phone call throughout my day, but he was patient and got things done quickly and without missing a step. I highly recommend this office. They really care."
We responded:
"Wow, Shelly! What a powerful testimony for our office. We are delighted that Calvin helped you in such a caring manner. Thanks for the stellar review!"
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David Mayer

July 16, 2025

5  out of  5
rating by David Mayer
"Your repasentive Calvin helped me with my ho.e owners and auto we are pleased with how well we were helped keep up the good work"
We responded:
"Calvin is the best of the biz! Thanks for those words, David! We are so glad everything went smoothly for you. "
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Melanie Mahaffey

July 11, 2025

5  out of  5
rating by Melanie Mahaffey
"So impressed with the follow up, time to go over all options, and very kind and professional. Calvin met every expectation and exceeded them with his knowledge and customer service. I highly recommend!"
We responded:
"Wow Melanie thanks for the feedback! We are delighted that Calvin was able to help you and your family. We love hearing this! Thanks for the kind words. "
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Michelle Holt

July 9, 2025

5  out of  5
rating by Michelle Holt
"Very nice and understanding"
We responded:
"Thanks for the feedback Michelle. We always try to strive for empathy and honesty. We appreciate you taking the time to share your experience!"
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Eric Swift

July 3, 2025

5  out of  5
rating by Eric Swift
"Ryan made this switch very easy. With just a couple texts and phone calls everything went smoothly."
We responded:
"That is way too kind Mr. Swift. Thank you very much for the feedback. Our team loves hearing this!"
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Blake Harris

July 2, 2025

5  out of  5
rating by Blake Harris
"I recently searched for more affordable insurance, and got a great quote that will save me a bundle on a monthly basis thanks to Bill at Ryan Fetsch State Farm. Quick, easy change over to my new policy, and I had new cards in my e-mail same day. Give them a look if you’re looking for a new agent"
We responded:
"Thanks for the review, Blake. We love Bill and are so glad he was able to help you! "
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Marilyn Matherly

June 24, 2025

5  out of  5
rating by Marilyn Matherly
"Thanks so much for helping me lower my overall insurance needs. It’s much better working with an in person professional than doing it on a computer. Bill, Thank you for being an amazing insurance agent! Hopefully this will be a long lasting relationship with State Farm."
We responded:
"Marilyn! We absolutely love Bill. Thank you for taking time to share tour experience with our office. We truly appreciate you!"
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Jason Smith

June 10, 2025

5  out of  5
rating by Jason Smith
"Great service and a cheaper rate for better coverage than I was getting before."
We responded:
"Thanks Jason. Our goal is to give you a better value with us! We appreciate the review and look forward to helping your life go right. "
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Todd Hall

June 6, 2025

5  out of  5
rating by Todd Hall
"I was surprised at the price to bundle all my coverages and made an easy switch to SF. Olivia in customer service was able to answer all my questions, structured the coverages I wanted and quickly sent quotes and any updates I asked about."
We responded:
"Wow! Thanks for the accolades, Todd! We are so glad it was a clear and smooth process for you!"
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Eddie Pedro

May 13, 2025

5  out of  5
rating by Eddie Pedro
"Great people very nice explained every thing an some couldn't ask for better an Great rates"
We responded:
"Thanks so much, Eddie! We appreciate the amazing review so much. Please let us know how we can help your life go right. 😀"
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Lesly Winchester

April 28, 2025

5  out of  5
rating by Lesly Winchester
"The customer service was amazing, Cassidy helped me move my insurance over to KY since I just moved here and found the policy that would benefit me."
We responded:
"Wow thanks for the review Lesly! Cass is so great at that. Welcome to the Bluegrass!"
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Paula Weber

April 25, 2025

5  out of  5
rating by Paula Weber
"Calvin and Ryan both worked with me to decrease my premiums."
We responded:
"We are so happy we could help you, Paula! Thanks for the lovely note and review!"
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antoine mccollum

April 25, 2025

5  out of  5
rating by antoine mccollum
"first of all, I like to say having a hometown experience with Insurance with State Farm was awesome. The experience was quick and easy cheaper than the other insurance and I got more coverage. The man that I spoke to went over and beyond to make sure I was satisfied and make sure I understood everything that I was signing up for I recommend anybody to stay far"
We responded:
"Wow! What a great testament, Antoine. We love hearing how comfortable you felt. We will pass this note along to Calvin who helped you. Thanks for the kind words!"
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Tameia logan

March 27, 2025

5  out of  5
rating by Tameia logan
"I have amazing customer service, very helpful and knowledgeable, and it was a easy process for me thanks!"
We responded:
"Tameia - thanks for those kind words! We strive for simplicity all the time. Don’t be a stranger and come say hi soon!"
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Rachel Kanyinda

March 26, 2025

5  out of  5
rating by Rachel Kanyinda
"I m so satisfied with state farm insurance"
We responded:
"Thanks Rachel! We are so glad you have been satisfied with the level of service our office provides. Thank you for the great review. "